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HOW TO RETURN
Would you like to return your socks? Please have a look at our RETURN POLICY first and check if your order qualifies.
Please follow these steps to send a return request to our team and we will get back to you as soon as possible:
- Please fill out the order information below.
- Follow the step-by-step instructions and submit the required information and documents.
- We will review your request and get back to you within 2-3 working days.
- If your purchased products fulfill the RETURN POLICY, we will send you a return slip to print at home.
- When we receive the products, they will be inspected and our sales team will contact you.
Exchange and Return Policy
The goods must be inspected by the Customer immediately upon arrival of the goods at the agreed place of delivery. Obvious defects or deviations from the order must be reported to us in writing within 7 days of arrival of the goods at the agreed place of delivery. Otherwise, the delivery will be deemed accepted. Defective or faulty items will always be replaced. Third-party repairs at our expense may only be carried out with our written consent.
For all goods, INFINIRI grants a contractual right of return for a total of 14 days over and above the statutory right of cancellation (see section 3 above). Should the Customer wish to make use of this contractual right of return, it is therefore necessary that the goods and packaging have been handled well beforehand and that INFINIRI is sent back the complete and undamaged goods in the original packaging. Incomplete goods, goods damaged or soiled by the Customer are generally not taken back and are therefore excluded from the statutory and contractual right of return.
If the Customer exercises his right of return, he is obliged to return the goods in their original packaging, brand-new, undamaged, unworn and with a dispatch note within 14 days of their arrival at the agreed place of delivery. Returns must be made within the specified period as follows:
- The return of the goods must be notified to INFINIRI in writing with a delivery note and photos of the goods for a visual inspection of their condition ([email protected]).
- INFINIRI confirms to the Customer within 2-3 business-days if the visual inspection has been passed by e-mail together with the return slip.
- The return slip must be printed out and affixed to the package.
- The timely dispatch is sufficient to meet the deadline.
- The return shipment will be at the Customer's expense and risk.
- Upon arrival of the return shipment, an incoming goods inspection will be carried out and the Customer will be notified within 7 days of receipt of the return shipment as to whether the conditions for return are met from INFINIRI's point of view.
- If the return conditions are met in full, the purchase price paid will be refunded in full to the Customers via the same payment channel.
- If the return conditions are not completely fulfilled, the Customer will be informed by e-mail within 7 days of receipt of the return. In this case, no or only a partial refund of the purchase price will be made.
The statutory right of cancellation for consumers (see section 3 above) is not affected by our rules on the contractual right of return but applies independently of this.